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Delayed payment - refund. Player asked for a refund 1 month prior to this complaint, he has never received it and there was no further development in this case.
Casino asked for a phone verification, the next day they asked for it again. Player confirmed that he got verified via a phone call, but to his surprise, when he made inquiry about his withdrawal status, he was asked once again for the verification documents.
No further information on this case. Black points: 18 1 for this casino. Account linked to ex-wife household, winnings canceled.
Player complained he won some money but after he asked for a withdrawal the casino refused to pay the winning because the player's ex-wife was a member.
The casino told to the player they would pay him half of the winnings as a gesture of a good will and ban the ex-wife from the site.
However, later the two players accounts were linked together and again the payout was refused, no more update since then, no reply.
Show 2 similiar complaints with 48 black points in total 2 for this casino. Player didn't receive payment, but he was not from a targetted country.
Player was listed as playing from UK, and as such he couldn't play with any free money bonus. Player's withdrawal request was denied, but there was no further information as to why, the promised contact by the finance department never came and the player's attempt for a contact via the live chat was terminated from the casino's side.
Complaints on related Prism Casino Unspecified weak relation. The multiple withdrawals were still not paid after a period of six months and the responses from the casino were not helpful at all.
The representative claimed the situation was complicated because of the number of the payments, there were six of them. From the four responses from the casino, neither one provided a relevant reason or resolution to this complaint.
Therefore, it remained unresolved. The player's payout was approved but he still didn't receive it. Three months after the player's payout was approved, the player still had not received their check and had no information regarding whether the casino planned to pay out their winning or not.
The player's payment was extremely delayed while the casino stopped communicating with them. The case remains unresolved.
Extremely delayed multiple withdrawal requests. Likely paid. The player had a few delayed withdrawal requests when the casino responded to her complaint.
They started to sending her the winnings but we're not sure if she received all of them because the complaint remained unresolved.
Black points: 19 1 for this casino. Delayed payment to the player from the USA and the casino used the payment processor as an excuse.
In this case, the casino was in touch with the player and communicated the whole time, regarding this payment. We consider this delayed payment most likely paid.
The reason for this was unclear and there was no further information from the player nor the casino, so the outcome of this situation is unclear. Slow jackpot cashout with very low monthly payment installments.
The player was understandably not satisfied, as it would take more than a year for him to be fully paid. The complaint remained unresolved.
Show 4 similiar complaints with black points in total 3 for this casino. The casino took the player's winnings and closed her account without an explanation.
The player, Fungirl, requested two withdrawals which she still hasn't received. All her documents that she sent for verification were approved so she didn't understand why the casino closed her account.
There is no further update on this case since the casino never responded to her complaint. The player was accused of breaking the bonus rules.
The casino tried to contact them via phone to resolve the issue but wasn't able to do so. The player was accused of braking bonus rules by playing different games that were allowed and the casino refused to pay them their winnings.
The player claimed that some games were blocked for them and later on, they were able to play them so they thought they had fulfilled the wagering requirements.
The casino then tried to resolve the complaint but they were not able to contact the player via phone. There is no further update available ever since.
Complaints on related Wild Vegas Casino Unspecified weak relation. The player was waiting for a payment for more than 60 days, no response from the casino.
The player requested a withdrawal in September. No one contacted him, the casino was simply ignoring his complaint. In this case, we have no clue whether the player has a chance to get his winnings or not.
Another complaint about having had to wait for a payment for 60 days. The casino responded and the payment was approved, the player would get the payment soon.
After this, we didn't hear from the player about confirming that he had received it. We consider this payment likely to have been paid. Player's self-exclusion request was ignored.
The player 'charrold87' asked the casino operator for a self-exclusion, but his request had not been carried out and the player was still able to use the service.
The casino decided not to cooperate in order to resolve the player's public complaint and there were no further updates since then.
Complaints on related Planet 7 Casino Unspecified weak relation. Black points: 62 for this casino. The player had his withdrawal denied and his funds were seized, too, without an explanation from the casino.
The player, Quentin89, complained that after he made a withdrawal request, it was denied and all funds were seized from his account.
Player didn't understand why and contacted the casino but received no explanation. Finally, a higher casino mediator replied to his complaint and it has probably been resolved.
There is no update available at this time. Black points: 21 for this casino. Long verification process without getting any answers from the casino.
The player, Matt, made a request for withdrawal, sent over the necessary documentation for verification several times, but got no confirmation from the casino.
On one occasion, they canceled some of his winnings for a reason of not playing according to the rules. The player asked for an explanation, but none was given.
No reaction from the casino, no more update. Tawni didn't respond to this reopened case and all. But we believe that the player received the rest of their money.
The player's three withdrawals were delayed for at least a month. There is no further information. Long withdrawal process due to a software issue ending with an account closure.
The player complained that after he had won and was about to request a withdrawal, the casino software was unresponsive.
He was told to wait a few minutes but when he logged back into his account, it was closed. The player had issues with affiliate casinos before and was not happy with the way the Canadian casinos treat their players.
Casino replied without any resolution offered to the player. No more update from the player. After an approved and processed withdrawal request, the player didn't receive their winning.
The player had their first withdrawal request approved in October, but ever since then, they were unable to get any accurate information on the withdrawal.
They were told that they would receive a tracking number of their payment two weeks prior they filled a complaint.
The casino claimed a check was sent to them in December, however, in January they still didn't receive anything. No more update since. Player has probably been paid.
Show 5 similiar complaints with 2, black points in total 45 for this casino. Complicated and delayed withdrawal process.
The casino didn't respond. She was still missing the rest of her winnings and wrote another complaint to seek help in resolving this issue.
Unfortunately, the casino never responded to her new complaint and it stayed unresolved. The casino kept on promising them that they would receive it soon, but they didn't.
After five weeks of waiting, the player received their first payment installment. Soon after that, the complaint was closed at that point. The casino didn't respond to the player's reopening of the complaint at all.
We believe it was just delayed and the player received all the money. The player got no reply from the casino after he requested withdrawal and sent the necessary documentation.
The player, Spoon, complained about the lack of information he received from the casino. He made a withdrawal request, sent over the necessary documents via fax and email and ever since that, he hasn't heard from the casino again.
He has been waiting for his winning for over a month. No reply from the casino, no more update available. Black points: 2 for this casino. Player received only a partial amount of their deposits back.
The casino stopped communicating with them. The player found out that the upper management has decided to close all of her accounts she had opened at the casino's sister sites.
No more information is available. Long withdrawal process, still no update from the casino after one month.
The player, Costa, was complaining that after his withdrawal request had been approved, he still didn't receive any payment one month later.
The casino customer support didn't provide any answers. No reply from the casino, no more update. Complicated and delayed withdrawal and account verification processes.
The player requested a withdrawal and sent all the documents needed for the account verification multiple times. They were told that their withdrawal had been approved and would arrive soon, but that didn't happen.
No further details are available. Complicated withdrawal process. The player tried to receive their winnings but the casino wouldn't accept their bank for payout but asked if their bank would accept international checks and they said they would.
In the end, the complaint remained unresolved. Delayed withdrawal process. The casino stopped responding to the player.
After the player requested a withdrawal and passed their account verification, they were asked to contact the casino via live chat to finalize it.
But there had been one problem because the casino had blocked them from the live chat and stopped responding to their emails and phone calls as well.
Ever since then, there had been no further information on whether the player received their money or not. The player passed their account verification but the casino wouldn't allow them to withdraw their funds.
No other information is available after that and the complaint remains unsolved. Black points: 69 1 for this casino. The player's two withdrawal requests were approved but not received.
The player submitted two withdrawals but hasn't confirmed if they were paid and unfortunately, there is no further information about this complaint.
Very long withdrawal process. The player's winning was approved for withdrawal, but one month later and they still were waiting for the payment.
There is no further update available. Long withdrawal processing - the player was waiting for over a month, no news from the casino. The player, Godmatik, quoted the casino's terms and conditions where it stated 3 days for approval, 7 days for payment to be sent.
However, one month after the player submitted his withdrawal request, he still hasn't received any confirmation of approval.
No reaction from the casino, no more update from the player. The player was accused of multiple account holdings.
This player had requested four withdrawal which of two were already approved and the remaining two were still pending and they still didn't receive their money.
The casino claimed that they found out that there were several accounts associated with the player's account's IP address. They also said that they tried to contact the player multiple times via email but never received any response from the player.
The player said all their accusations were false. Extremely long withdrawal processing for over two months.
The player is complaining about not receiving any payment and a lack of contact from casino support. The player provided a wrong account number and because of that, the payment was delayed.
The casino wouldn't issue another payment order until the wrong payment bounced back to the casino, meaning the usual months would be extended by another few months.
There have been no further updates about this case since then but we assume that the player has been paid in the end.
Black points: 53 1 for this casino. The player was waiting for the last payment to arrive. The player received all of their payment installments, but one.
The casino responded that the last payment was approved and sent, but it wasn't received by the player.
The player was having issues with the verification because he was getting a new driving license. The player was waiting for his payment but it couldn't be verified because of the missing documents.
The player was in the process of obtaining a new driving license and the whole process would take up to four months.
The player had problems with receiving their money, changed the payment method after which part of the payment was missing. Casino accommodated the player with an alternative way of payment after this incident.
There is no further update ever since. Show 18 similiar complaints with 1, black points in total 30 for this casino. The player was unhappy because of the long withdrawal process of over two months.
Chris requested a few withdrawals. The casino mediator replied and reassured him some of the payments were sent out. Long withdrawal process, the player has been waiting for his payment for over 2 months.
The player complained about a huge delay in payment. In the end, we believe that the player had been paid, no more update since.
Verz long withdrawal process. The player complained about not receiving his approved payments. The casino contacted him for further information about the withdrawal payment method, a casino mediator reassured him the payment was processed and would be received soon.
At the last update, the player has still been waiting for the payment, no more update since then, the player has probably been paid.
The player complained about not receiving his payment one month after he submitted a request. The casino told him a check would be sent out soon.
There is no more update from the player since then, he has probably been paid. The player has been waiting for the payment for over 2 months.
The player complained about very long withdrawal process. He wasn't expecting the payment to arrive with a 2-month delay.
Long withdrawal process where the player has been waiting for the payment for over 3 months. His account was terminated, the issue got resolved.
The player complained about a payment request that was approved almost 4 months ago and still wasn't being transferred. To add more, his account was closed for no reason given by the casino.
Finally, the casino mediator replied and had a look at this issue, the player has probably been paid. Long withdrawal process where the player had been waiting for his payment for over two months.
Player was complaining that he'd been waiting for his winnings for 2 months, after several attempts of contact casino stopped communicating with him.
Long withdrawal process, the player was waiting for his payment for over a month. The player was complaining that after a withdrawal request was approved, their winning should've been received within business days.
When no money arrived, the player tried to contact the casino, but they didn't respond to such a request. The player complained about very long withdrawal process experience.
He said this was the second time he had a delayed payment and was asking others if it happened to them too. We believe the payment was received.
The casino said it was a bank issue and asked the player to open a new bank account. The player is complained about not receiving his winning.
The casino says they kept sending it but it was being withheld by the bank. The player asked for checks instead of wire transfer but the casino said check would be withheld too and asked the player to open a bank account in a different bank, which player refuses to do.
No reaction from the casino, no more update from the player, the player has probably been paid. The player received a check with his winning but it got refused by the bank.
The player was complaining that he did receive a check with his winning but his bank marked this check as fraudulent and none of the player's three banks met the casino's wire transfer rules.
Casino's representative replied that she would look into this. No more update from the player who we believe has probably been paid.
Delayed payment for over six weeks due to a withdrawal process. The player was complaining that despite him being a VIP member, his payment was purposely delayed.
When he asked the casino representative what happened, as he had complained before, he only got a vague reply.
Long withdrawal processing, player was waiting for his payment for over 2 months. Player was complaining about long withdrawal processing.
The player kept contacting the casino but got no clear answer. Long withdrawal process, the player had been waiting for their winning for over three months.
The player was complaining because, despite a withdrawal request being approved, the payment was not transferred three months later.
In the end, the casino replied that the payment was sent for transfer. The player asked the casino for a proof but wasn't given any.
Since there were no new updates from the player, we think that they were paid in the end. The player was complaining that despite he followed all the rules and processes as required, he couldn't get any information from the casino about the expected time of his money transfer.
In the end, the player received his money the following month, but there were some issues with the bank accepting the check.
No more update ever since then and since the player received the 1st check, he has probably been paid the rest of the winning.
The player complained about the casino not replying to him at all. The player was complaining about casino not reacting to his demands for information about his payment process.
Finally, he received a check and he got a reply from the casino's representative about expedited money transfer and explanation why U.
A player experienced issues with the funds' transfer and some payment methods were refused for payment in the US. There is no update ever since then but we believe that the player has probably been paid.
The player was complaining about not being able to get his winning approved even though he had sent the documents for verification approximately seven times.
The player couldn't understand why the casino didn't receive the documents he had sent many times. Casino representative replied that she would check on this issue.
There was no more update since and we believe that the player was probably paid. Long withdrawal processing and the player complained about huge delays in payment processing.
The player was complaining about very long withdrawal processing and a constant prolongation of the process. Finally, he got a reply saying that the casino had tried to transfer money to his account but it was rejected by the bank.
In the end, he found a transfer solution with the casino mediator. No update since then is available and the player has probably been paid.
Extremely long withdrawal processing. The player is complaining about huge delays in payments. The player complained that he was told that he would receive multiple small payments within several months.
Being a VIP member, he felt that he had been mistreated by the casino. The casino replied that the payments would come soon.
There is no update since and the player had probably been paid. Very long withdrawal process where the player felt that nothing was being done until they filled a complaint.
The player was complaining about being promised to receive their winning but they still haven't received anything. The casino kept on communicating with the player and promised their payment would arrive, slowly, but surely.
At the last update, they were still waiting for their last payment. Player has probably been paid in full. The winning was sent to the player via check but it was not eligible to be cashed out.
The player complained that after she received a check from the casino and deposited it into her bank account, it was not possible to cash it.
The bank said that the accounts on the check to be debited from were nonexisting. The casino replied by giving the player contact information to Escalations Manager.
The player had been waiting for their winning for almost a year. The player was waiting for his approved withdrawals when suddenly the status of the payments was set to 'paid'.
Player contacted the casino about this mistake on many occasions. Casino replied after the player made this complaint. No update since.
The player received their 1st payment but four others had been extremely delayed. The player confirmed receiving of the first payment and complaint was closed.
Unfortunately, he had to reopen it one month later because there was a problem with the first two checks. The other checks were good to go.
There is no definitive information about when it was delivered to the player. An extremely delayed payment which the player had waited for months and the casino wouldn't reply at all.
The player said he'd been waiting for his payments for months, contacted the casino for an update but got into a voicemail at each attempt.
After he made this complaint, the casino proceeded and the player received two checks. He was supposed to receive next check, but there was no more update since.
We believe that the player had probably been paid. Player had been waiting for the payment for months, things started to move after he made a complaint.
The player stated that he had been waiting for his winning for months. He had been contacting the casino via phone and they were never available to speak to him.
Finally, he filed a complaint online and received a reply from the casino about his payment being processed.
No update since and the player has probably been paid. Player had been waiting to receive his winning for a long time. The player stated that his withdrawal was approved at the end of November and was promised to receive the winning before Christmas.
However, in mid-January of , he still didn't receive anything. The player complained about not getting any of his winnings. The player used to be a VIP member and had the first withdrawal approved in November and the second one in December However, in January , he still hasn't received anything and the casino support was not helpful to him either.
There was no reaction from the casino, no more update, the player has probably been paid. Extremely long withdrawal processing of a smaller amount.
The player complained about a late payment of his winning. About a one month after the player requested a withdrawal, they were approved but still hasn't received anything.
The casino reacted to the complaint but there is no more update since then and the player has probably been paid. The player sent requested documents several times and almost two months later he was told one document was still missing.
The player complained about casino not processing the documents he sent for the verification. Later on, the casino's representative told him his withdrawal was being processed, but the player received an email from the casino saying that there was still one document missing.
The player had sent it a long time ago. No more update since then, the player has probably been paid. Extremely long withdrawal process for no reason given.
The casino support didn't reply to their calls nor emails. Finally, they were promised by a casino representative to receive a tracking number for the payment but a week later they still didn't have it.
No more update ever since then and the player has probably been paid. Extremely long verification and withdrawal process.
The casino kept giving the player fake promises, apologies, and excuses. The player complained that he had made 3 withdrawal requests, first in October, but in December he still had no information about the casino approving any of his withdrawals.
He had sent required documents several times, still, he had no statement from the casino. We believe that the player has probably been paid.
The player complained about not receiving any confirmation about the money transfer even though the withdrawal was approved.
After filing a complaint, she received an email confirmation from the casino's finance department about a check being processed. No update since then is available but we believe the player has probably been paid.
The player was waiting for the last payment for a while. The player's account was closed and his deposits were refunded.
The player received partial refund and was waiting for the last payment but it was seriously delayed and the case remains unresolved.
The player canceled their withdrawal and decided to close the account. The player requested a withdrawal but wasn't happy with the waiting time so decided to cancel the withdrawal and wanted to close their account, with a refund.
The casino confirmed that the payment was sent but it wasn't received by the player. The player's 1st and 2nd withdrawal method were declined by the bank and due to that, the payment was delayed.
The player requested a withdrawal. After few weeks following this complaint, casino informed the player that he won't be receiving money via bank wire or check because his bank refused both.
The casino accommodated the player with money gram payment method with five payments, of which only two out of them were received.
The player was updating complaint thread daily but stopped just after the player received first two payments. Show 34 similiar complaints with 1, black points in total 33 for this casino.
Complaints on related Slots of Vegas Casino Unspecified weak relation. Black points: 15 for this casino. Extremely long withdrawal process while the case had been under the investigation.
Later on, they were informed that the payment was on hold and the account is under the investigation. Almost three weeks passed and the case was still investigated without any update and remains unresolved.
Player requested two withdrawals that became delayed and later on, lost. The casino representative promised someone would look into this problem.
The player requested a withdrawal via express wire transfer and then they requested another one via regular wire transfer.
They both became delayed and later on, lost. The casino representative told the player someone would look into the case but ever since then, no update was provided to them.
Extremely long withdrawal process without a relevant reason. After the player contacted the customer support, they told them to wait a few more days.
When the casino replied to this complaint, they told the player that they would get back to them soon, but that never happened.
The payment never came and the case remains unresolved. Extremely long withdrawal process even though the account was already verified. The player requested a withdrawal and the account was verified.
The casino used the same rhetoric that they were missing the documents. The player said they sent them five times already and became angry because of the way that the casino responded.
There is no final answer whether the player received the payment or not and the case is still unresolved. Extremely delayed withdrawal process due to an unknown reason.
The player requested a withdrawal but it was delayed due to an unknown reason. There's no further information available on whether the player received her winnings or not.
The complaint remained unsolved. Show 4 similiar complaints with black points in total 21 for this casino. The player received a bigger half of the amount requested but waited a long time for the rest of the money.
The player requested three payment withdrawals. The player hoped to receive the rest of the winnings, too. There is no update on this case.
Extremely long and misleading withdrawal process. The customer support representatives told them on multiple occasions that they have sent the payment to them via three different payment methods, Neteller, bank wire and check.
The player still didn't receive it. They still haven't received the payment and this case is still unresolved. The player experienced difficulties with the payout because of having only one payment method as an option for the withdrawal.
They provided the complaint with an email correspondence with the casino where they gave them just one choice of payment method.
The player was unable to do that as they had no access to such a bank. The casino never gave a proper response to the complaint but the last message from the casino said they will do an exception and send the payment via bitcoin in 72 hours.
We consider this likely paid. Extremely long withdrawal process due to repeated requests of document for verification. When the player contacted the support team, he received different excuses every time.
Five different agents ensured him that they received all the documents needed for verification but later on, he was asked to send them again.
So he sent them for the sixth time and the finance team representative told him that he should receive his check that week. He would receive them in six payment installments.
Extremely long withdrawal process while the player received a bigger half of the payout after quite some time and had waited to receive the rest of the money.
The support team emailed with the player back and forth about the documents for verification being received and then not being received. There is no further response from the casino but we believe that the winnings were likely paid.
After a long withdrawal process, the player received smaller half of his payout. He has been waiting to receive the rest of the money.
The player, Stuart, requested five withdrawals. The customer support told him to wait a little longer because they've changed the payment method from checks to wire transfer because they no longer are sending checks to the UK.
The finance department kept checking on whether he had received the payment or not so we believe the winnings were likely paid.
The player requested a withdrawal, sent documents for their account verification but 10 weeks later, they still haven't received the winnings.
The casino confirmed receiving the documents but another 6 weeks passed ever since then and still, no money arrived. No other update is available and the complaint remains unresolved.
Show 7 similiar complaints with black points in total 7 for this casino. The account was closed and the payment was put on hold due to the account being audited.
Later on, when she tried to log into her account, it was blocked. After she contacted the support team, they informed her that her account had been audited and she'd be contacted as soon as it gets resolved.
There is no further information on this case. Player's funds were confiscated due to accusations of playing with mixed funds.
Black points: 31 1 for this casino. Player was accused of accepting and playing with more than one bonus. The player was denied of their bonus winnings because the casino claimed that they accepted and played with two bonuses.
No update is available ever since. Show 2 similiar complaints with black points in total 3 for this casino. Black points: 3 1 for this casino.
The player from Switzerland is struggling to withdraw his bonus winnings. Complaints on related Cool Cat Casino Unspecified weak relation.
Player's account got closed and their winnings were confiscated. After the player requested withdrawal, their account got closed without an explanation from the casino.
After a very long withdrawal process, the player received one withdrawal requested and had been waiting for the second one to hopefully arrive.
The player, Michelle from the USA, requested two withdrawals and a few months later, received the first one. She had waited and begged the casino to pay her on time as they promised, but the process took way much longer than expected.
The casino sent Michelle an email about her receiving the last withdrawal in a few days. There is no update on whether Michelle did or didn't receive her second withdrawal.
Extremely delayed payments and some of them were paid in a different amount than expected. The casino, later on, contacted the player and informed them that the next and last payment should've arrived soon.
However, they received the previous payment with the delay, this one was likely to be paid with delay as well. There is no further update about this case.
Extremely long withdrawal process of multiple payments and so far only one of them was received. The player was waiting to receive the rest of their money but like the previous withdrawal process, this one could be very long too.
There is no update if the player received the rest of the winning. Delayed payout process where the player received all checks she requested but never confirmed if they cleared or not.
The player had 3 pending withdrawals in check form and they were all delayed. Later on, the player confirmed that she received all three checks but she never confirmed that they cleared.
We believe that the player received her money at last. Very long withdrawal process where the player received three of their four payments.
The player requested four withdrawals, checked with the casino if the verified documents were up to date, and was informed that everything was good to go.
After not receiving the payment, the player contacted the customer support where they were asked to send documents for verification.
Later on, the player received three out of the four payments and waited for the last one to arrive. We believe that the winning was likely paid.
Delayed payment for over two months and the documents were sent for verification for about 10 times. The player, Lynda from the UK, requested two withdrawals.
She received an email from the casino that stated since she lived in the U. When she asked what did the Manager Approval mean, she received no answer.
Later on, she received an email that informed her about the bank wire transfer being sent to her. Unfortunately, no payments ever arrived.
The player waited way too long for the payments to process and didn't agree about the extra charges for fees and chargebacks.
Rita was also informed by her VIP manager that there would be more of chargebacks in the next payouts. Rita strongly disagreed and couldn't understand why would she be charged some fees again.
There is no new information about this case. The player was very frustrated due to an extremely long withdrawal process of his winning that was split into payment installments.
The player, Mr. The player was not excited about that information because he believed that the whole process would take way too long, about nine months.
Bossman did receive his first payment so we highly believe that he did receive the rest of his money. Dianne has waited for her winnings for over a month.
The casino informed her that the payout process takes up to 20 business days. She contacted the casino about an update on the processing but they were not helpful at all.
When she finally received an answer, she was informed that the payout process might take from 14 up to 20 business days. We believe that the payment was received at last.
Show 8 similiar complaints with black points in total 7 for this casino. After the player received the check she was unable to cash it out with any bank she had tried.
After the player finally received her check, she tried to cash it out at three banks, but neither one would've accepted the check.
She asked the casino to wire transfer the amount to her bank account, but the casino never responded to her.
The check would have expired soon and there is no response from the casino still. Player's account was closed and their winnings confiscated due to chargeback.
The casino decided to pay them back only the deposits. The casino decided to return player's deposits but it would take some time before the player would receive them all.
No other details are available ever since. The player fulfilled all wagering requirements, requested a withdrawal, and still didn't receive the payment for over a month.
After the player contacted the live chat representative, they informed them that they would rush the process but the player felt he had been given a run-around.
The casino never reacted to this case and it remains unresolved. After the requested withdrawal, the player asked the support team member to provide her with a tracking number and they refused to do so.
Later on, she was told that the check would arrive soon. The casino responded to the complaint and then they stopped.
No more details are available after that. Show 3 similiar complaints with black points in total 5 for this casino.
The casino promised a refund to the player but later on, they just sent a partial amount of it and closed their account.
The player's bank contacted them with an alert of charges on his bank card. The player hit the jackpot and casino refused to pay their winning due to the abuse of the bonus.
In this case, the player did not provide enough information about his complaint. The player, Robert, was denied his withdrawal due to the bonus terms and conditions being breached.
He also wasn't very polite towards the casino's representative, which was really unethical of him. Later on, he did apologize to the casino's representative but that didn't change the fact that he was denied of the winnings.
Complaints on related Yebo Casino Unspecified weak relation. Black points: 45 for this casino. The player was accused of being an abusive player.
The player received two-thirds of his winning but when he wanted to get the rest of it, he was accused of being an abusive player not only at this casino but many more.
The player said that he also lost a few times so he couldn't understand how he could have been an abusive player.
No further information is available at this moment and the case remains unresolved. Disputed amount: R32, bonus money.
Black points: 23 for this casino. The player was denied his winning due to a bonus abuse. Antoniomx requested a withdrawal but it was denied due to a bonus abuse.
The casino responded to the complaint and said it was already settled with Antonio via phone call. There is no further information about this complaint available.
Disputed amount: R12, bonus money. Complaints on related Ruby Slots Casino Unspecified weak relation. After the player decided to withdraw some of his winnings, his account was locked.
When he tried to log in later his account was locked. After submitting a complaint about his declined withdrawal and a question about why was his account locked Ruby Slots representative answered and promised to bring some light into this case.
Unfortunately, that was the last message from the representative and what truly happened, in this case, is a mystery. After the player won and tried to withdraw the money, her account was locked and audited for more than 30 days.
We don't know what happened in this case but the player was blamed for an irregular bonus play and her account got suspended for 30 days.
Thirty days later, her account was still locked, nobody answered her why or what was the result of the audit. Black points: 58 1 for this casino. The player lost her winnings due to mixed funds.
The player won some money and in the order to withdraw it, she needed to make a deposit. While depositing, she received a bonus of 25 free spins and accepted it.
Once she did that, she had lost her previous winnings due to mixed funds and her requested withdrawal got denied.
When the mediator contacted the casino about this issue, they never responded to them and the complaint remained unresolved.
Black points: 43 1 for this casino. The casino paid the player three out of the 4 payouts and claimed it was the player who had canceled it. Casino pointed out that it was the player who had canceled this withdrawal but they refused this statement and wanted their last payment to get sent.
Show 3 similiar complaints with black points in total 9 for this casino. The player gambled away some of her winnings. During 6 months, she had troubles a few times and after the casino had payout most of her winnings, she decided to gamble the rest of the money.
Delayed payout. The player won an unknown amount of money which was divided into three withdrawals. He didn't get any response from the casino by email nor after he started to complain.
They just simply ignored him and didn't pay him. VIP player waited too long for his withdrawals. The player from the United States was hoping that his withdrawal would come faster because he was a VIP player.
He waited one and a half months until he got the first payment and the rest of them were probably on the way.
Because he didn't complain anymore we believe that all his payments were paid out. She was very frustrated that the payouts took 2 months and only part of her winning was paid out.
Cayla, as many other players, was facing the fact that payouts in Ruby Slots casino were extremely slow.
We believe that she got all her winnings, but in this case, the payout speed was extremely slow. In fact that every time she asked: "where are the money?
Show 3 similiar complaints with black points in total 3 for this casino. Delayed process of a withdrawal request. The player's withdrawal request got delayed due to an unknown reason.
No updates since then. After the player took her winnings in the form of a check to her bank, they found it fraudulent and didn't accept it.
When she contacted the casino about it, they said they had canceled the check and promised to pay her with a different method. Later on, they accused the player of letting someone else to cash out the check and returned the money to her player's account.
Once again, they promised her they would find a way for her to get the winnings via a different method.
No other information is available ever since then. Complaints on related Club Player Casino Unspecified weak relation. Delayed payment with problematic verification, the player had to send his documents every week.
Every week casino canceled the withdrawal for a reason of missing documents. The player was completely sure that he had sent all the documents but the casino did not respond to his email.
The casino responded at askgamblers that the withdrawal request was being processed. No more update since, it has probably been paid.
Delayed payment with a problematic verification, the player's account got locked. Player from the United States reported some delayed payments and a locked account.
Casino responded that they had reviewed his account and explained that they needed an email response from him with information about the payment method.
Finally, they did communicate with each other and found a common solution, the complaint was not resolved because player did not confirm whether he received his withdrawal, no more update since.
Delayed payment, winnings were approved but the player was awaiting the payment for about 4 months. Player complained about a very long withdrawal processing.
He had 3 winnings approved months ago but still didn't receive any payment. Finally, in his last update, he said he had been contacted about a possibility to be paid via Bitcoin payment method.
Delayed payment, casino confirmed the withdrawals had been approved and processed, but 4 months later the player still didn't receive the full amount.
Player was complaining about the winnings from June and July not being received. Looking through their current roster, it appears that Malibu Club has trimmed down their game library to just games.
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